Privacy Policy

Dr. Adel Academy ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website at adelacademy.org and our tutoring services.

We collect the following types of information:

Account Information: When you create an account, we collect your name, email address, and profile photo (if provided). You may sign up using Google authentication or email/password.

Booking Data: We record details of lessons you book, including dates, times, duration, subjects, and tutor assignments.

Payment Information: Payment processing is handled by our payment gateway, Tap Payments. We do not store your credit card numbers or bank details. Tap Payments collects payment information directly. Please refer to Tap Payments' Privacy Policy for details on how they handle your payment data.

Communications: Messages sent through our in-platform chat system between students and tutors are stored to maintain lesson continuity.

Usage Data: We automatically collect technical information such as your browser type, device, IP address, and pages visited to improve our services and ensure security.

We use your information to:

• Provide and manage your tutoring sessions and account.
• Match you with appropriate tutors based on your preferences.
• Process payments through Tap Payments and issue refunds when applicable.
• Send booking confirmations, reminders, and important service updates.
• Improve our platform, diagnose technical issues, and prevent fraud.
• Respond to your inquiries and provide customer support.

We do not sell your personal information to third parties. We do not use your information for advertising or marketing purposes beyond our own service-related communications.

We share your information only in the following cases:

• With Tutors: Your name and booking details are shared with your assigned tutor to facilitate lessons.
• With Tap Payments: Your email and name are shared with Tap Payments for payment processing and invoicing.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our users.

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS/TLS) for all connections.
• Secure authentication with JWT tokens and session management.
• Rate limiting and security checks on all API endpoints.
• Regular security reviews of our codebase and infrastructure.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We use essential cookies to maintain your login session and remember your preferences. We do not use third-party tracking cookies or advertising cookies.

Our platform serves learners of all ages, including children studying Arabic and Quran. However, accounts for users under 18 must be created and supervised by a parent or legal guardian. We do not knowingly collect personal information from children without parental consent.

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information in your profile.
• Delete your account and associated data by contacting us.
• Export your data in a portable format upon request.

To exercise any of these rights, contact us at info@adelacademy.org.

We retain your account and booking data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain it.

Transaction records may be retained for up to 7 years for accounting and tax compliance purposes.

We may update this Privacy Policy from time to time. If we make material changes, we will notify registered users via email. Your continued use of the platform after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us:

• Email: info@adelacademy.org
• Website: adelacademy.org